THE  CROSSLOOP  INSTALLATION  PROCESS

If you have ever been in a situation whereby someone needs your computer knowledge to help them fix their computer but you cannot because you live miles away from each other, and therefore can only give out phone and/or email advice/instruction, further help is now possible! With the aid of CrossLoop you can now help them remotely by connecting up your computer with theirs. You will be able to use your mouse and keyboard to control their computer and therefore fix their computer problems, hopefully. If you are not a computer engineer/helper, and therefore the person with the problem computer, you can still use CrossLoop. However. You will need a computer engineer/helper to connect up with remotely, of course.


CrossLoop allows two computers to connect to each other remotely. The computer with the problem(s) can either grant the computer engineer's/helper's computer VIEW ONLY Access (Diagnosis only) or FULL SHARING Access (Diagnose and/or Fix Problems with full control of the problem computer). CrossLoop offers you the option to use their own computer engineer/helper to fix your computer problem(s) remotely for $9.99, but in this FREE-To-Use example you would need your own computer engineer/helper. See the CrossLoop website for more information.

Begin by downloading CrossLoop (the FREE Version). When you have it downloaded inside your DOWNLOADS folder (or where ever) double click on the CrossloopSetup.exe file to continue. Doing so will bring up a UAC (User Account Control) security requester.



Fig 1.0  Double click on the CrossloopSetup.exe file to continue




Fig 1.1  Click on the CONTINUE button to continue

User Account Control (UAC) is a feature of Windows 7 that helps to prevent unauthorized changes to the computer, such as deleting a system file or installing software. When attempting to install CrossLoop the UAC security requester above automatically blocks you off, because it wants to know if you are the one attempting to install CrossLoop and not a piece of malicious software for example. In the above case simply click on the CONTINUE button to continue, or on the CANCEL button to cancel the installation process.

After clicking on the UAC security requester's CONTINUE button the main Installation Wizard window will appear (below). It is only a Welcome message so just click on its NEXT button to take you to the License Agreement page (Fig 1.3 below).



Fig 1.2  Click on the NEXT button to continue




Fig 1.3  Click on the I ACCEPT THE AGREEMENT radio button and then on the NEXT button to continue

Read the License Agreement carefully. Although these tend to contain useless information, they usually explain Copyright issues or Usage issues that clarify who can use the software and who cannot. So if, for example, you are told that a certain piece of software is Free and/or Free To Use you may want to clarify this by reading the agreement. Some installation wizards do not allow you to continue, by fading out the CONTINUE button, until you have read (scrolled down) the license agreement. When you are ready and if you agree, select the I ACCEPT THE AGREEMENT radio (circle) button and then click on the NEXT button to continue.

The next four pages take you through the rest of the CrossLoop installation. The first page asks you where you would like to have the CrossLoop icons - On the Desktop and/or on the Quick Launch Toolbar. Simply make your decision and then click on the NEXT button to continue. The second page tells you where CrossLoop will be installed (in which folder) - Just click on its INSTALL button to continue. The third page gives you the chance to cancel the installation process, if it is possible to do so. The installation might have gone too far to be cancelled, in which case you would have to let it install before you could then uninstall it. Assuming you do not cancel, the fourth page confirms that the CrossLoop installation has completed. So click on its FINISH button to continue.



Fig 1.4  Click on the NEXT button to continue




Fig 1.5  Click on the INSTALL button to continue




Fig 1.6  Click on the CANCEL button to cancel this installation of CrossLoop, if need be.




Fig 1.7  Click on the FINISH button to continue

Now that CrossLoop has been installed the next step is to set it up so that two computers can communicate with each other remotely.

CONNECT  TO  ANOTHER  COMPUTER  REMOTELY

This next example will show you how to set up CrossLoop, so that regardless if you are the computer engineer/helper or the one with the problem computer you will both be remotely connected. Begin by double clicking on the CrossLoop desktop icon to launch crossloop.



Fig 2.0  Double click on the CrossLoop desktop icon to continue

When crossloop is launched for the first time it will ask you to create a CrossLoop Account. If you created an account from the crossloop website you can ignore this step by clicking on the LOGIN link instead, located in the bottom-left corner. It will allow you to login with that existing account. Otherwise, just fill in this easy application form before clicking on the REGISTER button. Remember to put a tick next to the, tiny, I ACCEPT THE CROSSLOOP TERMS & CONDITIONS....etc option.



Fig 2.1  Fill in the application form and then click on the REGISTER button

After clicking on the REGISTER button you will be sent an email from CrossLoop that requires you to verify your email address by clicking on an Email Verification link within that email. DO NOT CLICK ON THE CONTINUE BUTTON (below) Until You Have Verified Your Email Address.



Fig 2.2  Click on the CONTINUE button, but only when you have verified your email address.

When you have verified your email address click on the CONTINUE button to continue. The next page will then allow you to login to your account, for purposes of connecting remotely, by clicking on the LOGIN button. If you want your login details remember, for you on your computer, simple put a tick next to the REMEMBER ME option before clicking on the LOGIN button.



Fig 2.3  Click on the LOGIN button to continue

At this point both the computer engineer/helper and the person with the problem computer should of logged into their own crossloop accounts. They will then both see the Access/Share page (below) with different ACCESS Codes on each computer. So in this example my ACCESS Code is 7403 9547 8287. This means if I want to share my computer with a computer engineer/helper I need to give them that ACCESS Code (via email, fax or telephone). So this is what you should do with your ACCESS Code if you are the one with the problem computer. Give your computer engineer/helper your ACCESS Code. As you are doing this you need to click on your CONNECT button to continue.



Fig 2.4  Give your computer engineer/helper your ACCESS Code and then click on the CONNECT button to continue

Once your computer engineer/helper has your ACCESS Code they click on their CrossLoop ACCESS Tab (window) and type your ACCESS Code into their ACCESS CODE Edit Box. They then click on their CONNECT button to continue (Fig 2.5 below). Ideally, the computer engineer/helper will wait a few seconds just to make sure all is well at the problem computer end, in terms of crossloop connection. Hence why you should be in email contact and/or telephone contact throughout these steps of crossloop connection. Do not worry too much if you are not in contact via email and/or telephone though, it just means you will have to rely purely on crossloop connecting. Once it has you should not need any email and/or telephone contact. And remember. Email and/or telephone contact is only really needed to get the person with the problem computer familiar with CrossLoop for the first time.



Fig 2.5  The computer engineer/helper needs to put the ACCESS Code of the problem computer into their ACCESS CODE Edit Box

After clicking on the CONNECT button the computer engineer/helper just waits for the two computers to connect to each other. At this point nobody should click on any buttons whatsoever. Just wait for the connection to happen. If anyone wants to quit, for whatever reason(s), at any time they should click on their DISCONNECT button only. Otherwise, wait for the two computers to connect to each other.



Fig 2.6  DO NOT click on any buttons, except on the DISCONNECT button IF NEED BE.




Fig 2.7  The computer engineer/helper is waiting for approval from the person with the problem computer

When the two computers have connected to each other the person with the problem computer will have to grant the computer engineer's/helper's computer with access rights (VIEW ONLY access or FULL access) in order to diagnose/fix their problem computer.



Fig 2.8  The person with the problem computer has to give access rights to the computer engineer's/helper's computer

Once the access rights have been given the problem computer waits for the final connection stage whereby the computer engineer's/helper's computer gets connected to the problem computer's desktop with, VIEW ONLY or FULL, access rights.



Fig 2.9  Waiting for computer engineer's/helper's computer to connect with given, VIEW ONLY, Access Rights problem computer

With the access rights out of the way the computer engineer/helper can go about diagnosing or diagnosing/fixing the problem computer. A black background window will appear on the computer engineer's/helper's computer showing them the desktop of the problem computer (not shown here). When both of you have finished simply click on your CrossLoop DISCONNECT button and then close down CrossLoop.